If you have questions, order issues or RUSH orders please give us a call at 1-800-952-8030 (M-F; 9a-5p PST)
Shipped orders may take up to 5 business days to leave our facility. Local pickup orders are typically processed and scheduled within 1 business day.
If you are a Reseller or a member of the WCA/OPAA/Artisan Tile please let us know in the order comments so we can adjust your invoice accordingly to factor in member discounts. We need to have a current WA State Reseller Permit on file to remove tax, please send a current permit to firstname.lastname@example.org
To order: Build your cart and check out via REQUEST FOR QUOTE. We will review and approve your order within 1 business day and send a invoice via email with a link for you to complete payment and finalize your order.
Upon order submittal your QUOTE will be reviewed and you will be contacted by Clay Art Center to confirm invoice totals, collect payment info and confirm shipping. Please expect a invoice with payment link to be sent to you within 3 business days. No orders will ship until quote is approved by customer.
We are currently working on our shipping tool for our website. All shipping costs are estimates and your final cost may be greater or less than your initially quoted price at checkout. If we can pack your order in a way that creates savings we will pass that savings onto you by updating your invoice with the modified shipping cost.
We only ship to North America (United States and Canada).
Please note that oversized/heavy items like KILNS, SHELF KITS, SLAB ROLLERS, PUGMILLS, etc. may only be available to ship via palletized freight delivery, local delivery or local pickup. If you order these items we will quote for their shipment separately.
ATTN: CANADIAN CUSTOMERS
Shipping to Canada is prohibitively expensive. Minimum shipping costs even for small and light weight items can be close to and exceed $50.00 USD. You may request a quote for shipping and we will inform you of your options before any payments are made.
Our current shipping methods are:
Estimated Shipping (USPS is our standard carrier; Clay ships via Large Flat Rate Box. Oversized items are sent via UPS).
Local Delivery (1000# minimum order; limited to Western Washington State; quote is mandatory. Please see this page for details)
Freight Delivery (ideal for equipment and bulk materials outside of our local delivery range; quote is mandatory. Let us know if you need liftgate service in the order notes.)
All local pickup orders require a minimum of 2 business days to process and prepare. During checkout you will be asked to select your pickup date and time. After checkout we will review your QUOTE and send you an invoice with payment link to complete your order.
If your order is urgent we strongly urge you to call us (800-952-8030, M-F, 9am - 5pm PST) to place your order and confirm details at the same time.
Pickup location is Clay Art Center - 2636 Pioneer Way E Tacoma, WA 98404