Frequently Asked Questions

Orders/Shipping

Q: I placed my order online, when can I expect it?

A: We do our best to ship items in a timely fashion. Most orders are processed within 72 hours. Depending on which shipping method you choose and location of delivery it could take anywhere from 2 days to 2 weeks to receive your packages. If tracking information is available we will provide it to you.

 

Q: I live in Hawaii/Alaska can you ship clay via USPS Flat Rate Boxes?

A: This is our preferred method of shipping clay within the contiguous United States as well as to HI and AK. We can fit 50lbs of clay into a single Large flat rate box and pass the savings onto you!

 

Q: How is shipping calculated?

A: We pull retail rates directly from USPS and UPS for use on our cart. Occasionally these rates are not correct for the items in your order and we will make adjustments as needed. We will notify you about any additional shipping costs that may need to be charged to your account.

 

Q: I need my order faster, can you overnight it or expedite delivery?

A: We do everything we can to get your order to you in a timely fashion. If you have rush demands we recommend calling your order in to us at 800-952-8030 and speaking to us directly about your timeline needs.

 

Q: Can you ship using my UPS account number?

A: Typically this isn't an issue. We would prefer that you call your order in to 800-952-8030 if this is your preferred method of paying for shipping costs.

 

 

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They are top-notch in product, service, and prices. I have been to other pottery supply stores in the northwest and in other areas. Clay Art is more than head and shoulders above them. Clay Art has everything I need and it is organized. Whether I am there in person, or long-distance (I live 5 hours away) calling on the phone, they take the time to educate me and answer my questions patiently.

Their integrity is high: they don't try to sell me the most expensive thing; they find out my needs and sell me the right thing -- or suggest something I already have that would work. Their crew are excellent.

I wish all stores, ceramic supply or otherwise, would offer such a great balance of product, service and prices.

Karen K. Sisters, OR