Frequently Asked Questions


Q: What countries do you ship to?
A: We ship to North America which includes the US and Canada and includes US Territories serviced by USPS. Shipping internationally is prohibitively expensive (even small orders can cost $50 or more to ship), we will provide you with a quote for price approval before proceeding.

Q: I placed my order online, when can I expect it?
A: We do our best to ship items in a timely fashion. Most shipped orders (USPS/UPS) will leave our facility within 5 business days depending on order volume and stock limitations. Depending on which shipping method you choose and location of delivery it could take anywhere from 2 days to 2 weeks to receive your packages once they leave our facility. If tracking information is available we will provide it to you. If you order a large amount of clay with USPS shipping we will often stagger the shipment to spare your postal carrier's back.

Q: I live in Hawaii/Alaska can you ship clay via USPS Flat Rate Boxes?
A: This is our preferred method of shipping clay within the contiguous United States as well as to HI and AK. We can fit 50lbs of clay into a single Large flat rate box and pass the savings onto you!

Q: How is shipping calculated?
A: We pull retail rates directly from USPS and UPS for use on our cart. Occasionally these rates are not correct for the items in your order and we will make adjustments as needed. We will notify you about any additional shipping costs that may need to be charged to your account.

Q: I need my order faster, can you overnight it or expedite delivery?
A: We do everything we can to get your order to you in a timely fashion. If you have rush demands we recommend calling your order in to us at 800-952-8030 and speaking to us directly about your timeline needs.

Q: Can you ship using my UPS account number?
A: Typically this isn't an issue. We would prefer that you call your order in to 800-952-8030 if this is your preferred method of paying for shipping costs.



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